Terms and Conditions

Shipping and Delivery

Items are shipped within 1 to 3 business days (excluding weekends & holidays).

Estimated Delivery Times:

United States: 15-30 business days
Canada: 15-30 business days
Australia: 15-60 business days
France: 4-15 business days
Spain: 4-15 business days
United Kingdom: 4-15 business days
Europe: 4-15 business days
After your order is fulfilled, the estimated delivery times for most locations is 15 60 business days.
Orders are shipped on business days only (Monday to Friday, excluding holidays).
We’ll do our best to meet these shipping estimates, but cannot guarantee them.
Actual delivery time will depend on the carrier and the shipping method you choose.
Estimated shipping rates are as follows:
USA DHL EXPRESS upgrade $60 USD delivery 2-7 business days
CANADA – $9.00 USD
Please note that shipping rates are subject to change.

Insurance and priority mail are optional charges.
If you would like to add these security measures, please inform us prior to completing your purchase.
The above rates do not apply to wholesale, custom, or corporate orders.
International customers are highly encouraged to request shipping with optional insurance coverage.
You are responsible for any customs, brokerage fees and import taxes that may apply.
Please check with your local postal authorities concerning customs regulations and fees prior to completing your purchase, related fees are not included at checkout.
Every international package goes through customs which can sometimes delay the process;
Terlis Designs is not responsible for delays due to customs.
Your package will be shipped CERTIFIED” by the local postal service, with tracking;
Please ensure that your shipping address is correct and complete at checkout;
You will receive a shipping confirmation email with tracking information, when your order ships.
Please check your spam folder if you did not receive the shipping email.
It may take up to 10 business days from the shipping date, for package tracking information to show or be updated by the carrier.
Rural domestic addresses may require additional days to be delivered.
Signature confirmation may be required upon delivery by Postal Services.
You are responsible for the reception of your package. A notice will be left by the Post Office if there is no one to receive it. If the package is not claimed by the time stated on the notice, it will be returned to sender and may incur additional fees.
Delivery confirmation might not be available for all locations.
We cannot be responsible for weather delays.
Severe weather may cause shipping delays.

Please note, If the product(s) is not returned in its original condition, you are responsible for any loss in value. 

If your package is being returned to sender due to:

⦁ Unclaimed recorded delivery,
⦁ Incomplete/Insufficient Address,
⦁ Undeliverable as Addressed,
⦁ Address illegible / inaccessible,
⦁ Addressee unknown at marked address.
⦁ Prohibited Import / Denied Entry by Customs,
⦁ Denied Due to Customs Charges,
⦁ Delivery refused by addressee, etc…

Undamaged and in resalable condition returned products may be eligible for refund.
Refunds for the purchase price of the products minus the shipping cost may be issued.
Buyer is responsible for all return shipping fees.
We cannot change the delivery address after an order has been shipped.
We cannot be held responsible for delays and transit times if your parcel is being returned.

Please note : Carriers return packages at their convenience and speed, this may result to a longer return transit time.

We kindly ask that you verify that your shipping address is correct prior to checkout.

An incorrect or incomplete shipping address on your order, may cause:
⦁ transit delays
⦁ additional fees
⦁ loss of package
⦁ other delivery issues

Please note that:
– we cannot change the delivery address after an order has been shipped, but we will gladly work with you to help resolve the issue,
– we cannot be held responsible for any transit delays, additional fees, loss of package and other delivery issues that may arise due to an incorrect or incomplete shipping address,
– we cannot issue a refund or replacement of any kind due an error in the shipping information that you provided on your order; if such an error causes an order to be rejected, lost, damaged or destroyed.

Refunds and additional fees:
– Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
– If we are charged a fee to receive your returned package, the amount charged will be deducted from your total refund.
– If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order.

By ordering with Terlis Designs, you agree and acknowledge these terms and conditions.

Returns and Exchanges

Products must be returned unused, unworn, with original packaging, in its original condition, accompanied by the original packing slip to ensure a full refund (if applicable). 

If you received a free gift with purchase, please make sure to include the gift with your return or its retail value will be deducted from your refund. 

Please note: We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To request an exchange or return please email us at [email protected] within 7 days of delivery.  

The agreed product(s) must be shipped back to Terlis Designs within 14 days of delivery.

You are welcomed to choose your shipping method or carrier. 

After shipment please send an email to [email protected] detailing the product(s) enclosed, date shipped, shipping method, tracking number (if possible) and your expectations. 

Please note that: 

– You are responsible for all return shipping costs.  

– We encourage you to add tracking and insurance to your package. 

– We are not responsible for lost or damaged returns or exchanges. 

– We cannot accept C.O.D deliveries.

You will receive an email notification from Terlis Designs when we receive and evaluate the product(s).  

Please allow up to 20 days for your return to be processed.  

Price adjustments will automatically be applied to your original method of payment or as a store credit (excluding shipping) if applicable.  

Please note, If the product(s) is not returned in its original condition, you are responsible for any loss in value. 

  1. Please check your bank account again;
    Then contact your credit card company;
    Next contact your bank;
    If you’ve done the above steps and you still have not received your refund yet, please contact us at [email protected]

    Please note: There is often some processing time before a refund show in your bank account.

Gift purchases may be returned for store credit only. 

For more information please see: 

What are the conditions for exchange or return?  

How do I ship the product back to Terlis Desgins? 

How will my return be processed? 

  1. Because of the nature of these items, unless they arrive damaged or defective, they cannot be returned:  

    – Custom or personalized orders 

    – Intimate items (for health/hygiene reasons) 

    – Items purchased on sale (including merchandise discounted by 50% or more)  

    – Items marked as FINAL SALE  

    Restrictions may apply to promotional offers, giveaways, and discounts.

Jewelry Care

It is recommended that you:
– Remove your jewelry before bathing, swimming, doing household chores, using abrasive cleaners, sleeping, sports and other physical activities.

– Avoid direct contact with beauty products such as perfume, hairspray or deodorant and make sure to wait for these items to dry thoroughly before wearing your jewelry. 

– Avoid cleaning with an ultrasonic jewelry cleaner or abrasive fabrics.

– Avoid exposing your jewelry to intense/direct sunlight for prolonged periods.

The above elements can eventually take a toll on your jewelry, it may cause metals to dull or tarnish, and gemstones to discolor or become damaged. Some stones are sensitive to the sun and colors may become muted if exposed for a great length of time.

P.S We know you love your jewelry so much that you hate to take it off, but trust us, your jewelry will thank-you for it.

Clean regularly with a soft, lint-free cloth to keep your jewelry beautiful.
You may also consider:
Cleaning your jewelry is with clear, unscented dish soap and a toothbrush.
– Gently wash with a soft brush using mild soap & warm water,
– rinse beneath lukewarm water,
– pat gently with a clean, dry and soft cloth,
– allow to dry completely before storage,
– store in small, clear, resealable bag (if possible). 
Additional tips:
Be sure to store your treasures in a safe place, away from light, in a jewelry box, cloth pouch or drawer between wears to prevent tarnishing 🙂

Remember, the more you wear your sterling silver pieces, the less you’ll have to polish them. Silver LOVES to be worn!

P.S Use caution when cleaning any plated metals (including gold vermeil, which is gold plating over sterling silver), plated metals can easily wear off (rub lightly).

The product(s) you receive might vary slightly from the product picture due your monitor settings and/or to the nature of your product(s) being handmade to order .

Please note: Because handcrafted items require specific care, Terlis Designs creations are not recommended for children under the age of 13.

Frequently Asked Question

We offer secure easy checkout via PayPal and Stripe (all major credit cards).

Yes! Join our VIP CLUB and Follow us on Instagram
Our best deals are sent to our VIPs.

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and contact your bank.

Some banks require you to enter the security codes that they send you at the time of purchase, please ensure that these codes are entered correctly to avoid declined purchases.

There may be cased where your bank might put an order on hold and contact you to make sure that the purchase is not fraudulent. If you confirm that the purchase is not fraudulent your bank may ask you to proceed to the payment steps again.

You will always get an email confirmation when an order is successfully placed on our site. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction generally clear up within three to five business days, depending on your bank. Please check your billing address before submitting the order again.

Your order will arrive individually wrapped and sealed, in a fabric Terlis Designs pouch, along with care and handling instructions .

If your order is from one of our production partners it will arrive neatly packaged.

Items are shipped within 1 to 3 business days (excluding weekends & holidays);
Orders are shipped on business days only (Monday to Friday, excluding holidays).
Additional shipping information can be found in the Shipping and Delivery Section above.
All orders are shipped globally; to consumers Standard Certified mail via local Post Office.
We also offer shipping upgrades via DHL, Fedex and/ UPS upon request, before checkout.
For Additional shipping information please see the Shipping and Delivery Section Above
After your order is fulfilled, the estimated delivery times for most locations is 5 60 business days depending on the shipping method that you choose.
For Additional shipping information please see the Shipping and Delivery Section Above.

Unfortunately, we do not ship to PO Boxes or APO/FPO addresses.

If your item is less than perfect upon arrival, we want to know!
Please contact us immediately and send a photo to [email protected] and we will get back to you with a solution.
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.

All custom personalized pieces are made-to-order and are final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-4 weeks depending on the pieces. Products are created at our discretion, and we will not produce any pieces containing profane language. If you have questions about your custom piece(s), please email [email protected]

Unfortunately, we cannot retroactively apply promotion codes to any orders.

In general, promotion codes cannot be used on gift cards and promotional-priced products. Custom / Personalized items and Sales are often excluded from promotions. Please feel free to email [email protected] for additional information.

Our Terlis Designs pieces are hand-crafted using a variety of high quality materials.

Our Wire wrapped pieces are created with sterling silver wires, semi-precious stones or hand-painted resin cabochons created by Terlis designs.
Our Resin art pieces are hand-painted by the Artist using the flow painting technique.
Exact materials associated with each piece are listed on their product detail page.

Yes we do. Please see the Returns and Exchanges Section Above.

Please print out the order confirmation email or the order information in your Terlis Designs account. Without this information, we will be unable to process your return.

Each handmade piece of Terlis Designs jewelry / accessory is handcrafted, and designed to withstand everyday wear and tear. 
For general care instructions, please see our Jewelry Care Section Above.

Please contact us via [email protected] for wholesale enquires.

Items created by our production partners, will be packaged and shipped from their location.

For more information please feel free to contact us at [email protected]

Website Terms And Conditions

This Website is operated by Terlis Designs. All inquiries may be directed to [email protected]
Your use of this Website is governed by these Terms and Conditions. Please take a few minutes to review these Terms and Conditions. Your use of the Website constitutes your agreement to follow these rules and to be bound by them. By placing an order with Terlis Designs, either through our Website, over the phone, or by any other medium, you are agreeing to our Terms and Conditions. You must be 18 years or older, and have a valid credit card, with full authority to use it, to submit an order for products or services through our Website. If you do not agree with any of these Terms and Conditions, please do not use the Website.
The Website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Terlis Designs’ goods and services and/or to otherwise transact business with or contact Terlis Designs, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). We will not share transactional preferences of an individual customer (whether such customer is a person or an entity) with any third party not affiliated with Terlis Designs. This policy is intended to protect the privacy and freedom of Terlis Designs’ customers and the personal relationship Terlis Designs works to develop with its customers and others authorized to use its Website.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order
You must pay in full by debit or credit card in advance when you submit an order through our Website. Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by Terlis Designs. If you are placing an order through a company, we may agree to credit terms via a separate written agreement. Please contact us to make arrangements.
Terlis Designs cannot confirm the price of an item until after your order is placed. Pricing errors may occur on the Terlis Designs website. Terlis Designs reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Terlis Designs. Terlis Designs may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the Terlis Designs website vs. products in store.
Orders cannot be cancelled once Terlis Designs has begun processing the order. In order to promptly deliver our products, the processing of an order commences almost immediately once you have submitted your order. We are unable to accommodate requests to change or cancel an order after two hours have passed since the order was placed. Any changes to or cancellation of an order can only be made with Terlis Designs’ prior written approval and additional charges may apply. Any agreement by Terlis Designs to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by Terlis Designs to that point, and you agree that such amounts may be deducted from any payments previously made to Terlis Designs. Accordingly, we encourage you to carefully check your order before submitting it.
The prices displayed on this Website are quoted in U.S. Dollars. Additional shipping and other charges may apply for orders outside of the Dominican Republic, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Website at the time of your order. Price quotes are good for thirty (30) days. Unless otherwise stated by Terlis Designs, pricing for custom orders includes two rounds of reviews for custom artwork, so that you will have the opportunity to review a draft of the artwork and then review any revisions made based on your comments arising from your initial review. Additional design changes will incur an additional $75.00 charge for each additional round of design drafts and review. Terlis Designs will provide proofs of custom artwork that must be approved by you in person or via fax or email. By finalizing your order, you are verifying that all information is accurate. Terlis Designs is not responsible for any errors in artwork or copy provided by you. Terlis Designs is not responsible for any errors once such custom work has been approved by you.
Delivery will be deemed to have taken place at the time Terlis Designs places an order in the possession of any carrier service (e.g., INPOSDOM, DHL, UPS, USPS, or Federal Express) for customer delivery. Terlis Designs is not responsible for lost, stolen or damaged goods once an order leaves our possession. If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least seven business days early to avoid disappointment. We reserve the right to make deliveries in installments which shall not relieve you from your obligation to accept and pay for remaining deliveries.
You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom work, and you warrant that none of the content or images contain anything which would infringe on any copyright, trademark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms. Images sent to us remain under the existing copyright. By sending us an image you are granting us a license to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Terlis Designs using the images you supply. For companies or organizations providing corporate logos or trademarked images, it is your responsibility to ensure that any material supplied in any medium is not protected by any copyright law or that any necessary permission for Terlis Designs to reproduce the images has been obtained. We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our Website or other advertising media, for Terlis Designs’ marketing and promotional purposes, unless specifically requested in writing by you not to do so.
Terlis Designs warrants that it has the right to provide its products but otherwise the goods are provided on an as-is” basis, without warranty of any kind, express or implied, oral or written. In particular, but without limitation, no warranty is given that the goods are suitable for the particular purposes intended by you.
To the fullest extent permitted by applicable law, Terlis Designs shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the goods, nor for any special, indirect, economic or consequential loss or damage however arising or however caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning, or use of the goods sold by Terlis Designs.
We welcome your comments regarding the Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, Comments”) sent to shall be and remain the exclusive property of Terlis Designs. Your submission of any such Comments shall constitute an assignment to Terlis Designs of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Terlis Designs will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
This Website and all contents of this Website are provided on an as is” basis, without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that Terlis Designs shall not be liable for any damages of any kind related to your use of this Website.
You agree to defend, indemnify and hold Terlis Designs harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Website, including, without limitation, your use of this Website in violation of these Terms of Use.
Terlis Designs takes the utmost care and concern for your privacy while you are shopping on our Website. Click here to review our full Privacy Policy.
Free Ground Shipping will be applied towards purchases totaling an aggregate of at least $75, without accounting for any shipping and handling costs. Offer may not be combined with other offers, promotions, or discounts, and is available only for retail customers. Offer is void where prohibited by applicable law. Ground Shipping” refers to 15-60 business days shipping offered by INPOSDOM, or other express common carrier of Terlis Designs’ choosing. 15-60 Days Shipping” DOES NOT refer to the time it takes for Terlis Designs to process an order and/or deliver it to the carrier for shipment. Shipping under this offer will be subject to any prevailing shipping policies in effect for Terlis Designs purchases, including those relating to summer months and geographic limitations. Terlis Designs reserves the right to cancel any promotion or offer, at any time and for any reason.
Incentive Item (if applicable) is provided on a final basis and is not subject to exchange or return.
Offer is valid for orders placed at only. Offer is void where prohibited by applicable law. Offer is valid only while supplies last, and is not valid for custom orders. Terlis Designs reserves the right to cancel any promotion or offer, at any time and for any reason.