FIND YOUR QUESTION
Returns and Exchanges
Products must be returned unused, unworn, with original packaging, in its original condition, accompanied by the original packing slip to ensure a full refund (if applicable).
If you received a free gift with purchase, please make sure to include the gift with your return or its retail value will be deducted from your refund.
Please note: We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To request an exchange or return please email us at [email protected] within 7 days of delivery.
The agreed product(s) must be shipped back to Terlis Designs within 14 days of delivery.
You are welcomed to choose your shipping method or carrier.
After shipment please send an email to [email protected] detailing the product(s) enclosed, date shipped, shipping method, tracking number (if possible) and your expectations.
Please note that:
– You are responsible for all return shipping costs.
– We encourage you to add tracking and insurance to your package.
– We are not responsible for lost or damaged returns or exchanges.
– We cannot accept C.O.D deliveries.
You will receive an email notification from Terlis Designs when we receive and evaluate the product(s).
Please allow up to 20 days for your return to be processed.
Price adjustments will automatically be applied to your original method of payment or as a store credit (excluding shipping) if applicable.
Please note, If the product(s) is not returned in its original condition, you are responsible for any loss in value.
- Please check your bank account again;
Then contact your credit card company;
Next contact your bank;
If you’ve done the above steps and you still have not received your refund yet, please contact us at [email protected]
Please note: There is often some processing time before a refund show in your bank account.
Gift purchases may be returned for store credit only.
For more information please see:
What are the conditions for exchange or return?
How do I ship the product back to Terlis Desgins?
How will my return be processed?
- Because of the nature of these items, unless they arrive damaged or defective, they cannot be returned:
– Custom or personalized orders
– Intimate items (for health/hygiene reasons)
– Items purchased on sale (including merchandise discounted by 50% or more)
– Items marked as FINAL SALE
– Downloadable items
– Gift Cards
Restrictions may apply to promotional offers, giveaways, and discounts.