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Shipping and Delivery
Estimated Delivery Times:
Please note, If the product(s) is not returned in its original condition, you are responsible for any loss in value.
If your package is being returned to sender due to:
⦁ Unclaimed recorded delivery,
⦁ Incomplete/Insufficient Address,
⦁ Undeliverable as Addressed,
⦁ Address illegible / inaccessible,
⦁ Addressee unknown at marked address.
⦁ Prohibited Import / Denied Entry by Customs,
⦁ Denied Due to Customs Charges,
⦁ Delivery refused by addressee, etc…
Undamaged and in resalable condition returned products may be eligible for refund.
Refunds for the purchase price of the products minus the shipping cost may be issued.
Buyer is responsible for all return shipping fees.
We cannot change the delivery address after an order has been shipped.
We cannot be held responsible for delays and transit times if your parcel is being returned.
Please note : Carriers return packages at their convenience and speed, this may result to a longer return transit time.
We kindly ask that you verify that your shipping address is correct prior to checkout.
An incorrect or incomplete shipping address on your order, may cause:
⦁ transit delays
⦁ additional fees
⦁ loss of package
⦁ other delivery issues
Please note that:
– we cannot change the delivery address after an order has been shipped, but we will gladly work with you to help resolve the issue,
– we cannot be held responsible for any transit delays, additional fees, loss of package and other delivery issues that may arise due to an incorrect or incomplete shipping address,
– we cannot issue a refund or replacement of any kind due an error in the shipping information that you provided on your order; if such an error causes an order to be rejected, lost, damaged or destroyed.
Refunds and additional fees:
– Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
– If we are charged a fee to receive your returned package, the amount charged will be deducted from your total refund.
– If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order.
By ordering with Terlis Designs, you agree and acknowledge these terms and conditions.
Returns and Exchanges
Products must be returned unused, unworn, with original packaging, in its original condition, accompanied by the original packing slip to ensure a full refund (if applicable).
If you received a free gift with purchase, please make sure to include the gift with your return or its retail value will be deducted from your refund.
Please note: We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To request an exchange or return please email us at [email protected] within 7 days of delivery.
The agreed product(s) must be shipped back to Terlis Designs within 14 days of delivery.
You are welcomed to choose your shipping method or carrier.
After shipment please send an email to [email protected] detailing the product(s) enclosed, date shipped, shipping method, tracking number (if possible) and your expectations.
Please note that:
– You are responsible for all return shipping costs.
– We encourage you to add tracking and insurance to your package.
– We are not responsible for lost or damaged returns or exchanges.
– We cannot accept C.O.D deliveries.
You will receive an email notification from Terlis Designs when we receive and evaluate the product(s).
Please allow up to 20 days for your return to be processed.
Price adjustments will automatically be applied to your original method of payment or as a store credit (excluding shipping) if applicable.
Please note, If the product(s) is not returned in its original condition, you are responsible for any loss in value.
- Please check your bank account again;
Then contact your credit card company;
Next contact your bank;
If you’ve done the above steps and you still have not received your refund yet, please contact us at [email protected]Please note: There is often some processing time before a refund show in your bank account.
Gift purchases may be returned for store credit only.
For more information please see:
What are the conditions for exchange or return?
How do I ship the product back to Terlis Desgins?
How will my return be processed?
Because of the nature of these items, unless they arrive damaged or defective, they cannot be returned:
– Custom or personalized orders
– Intimate items (for health/hygiene reasons)
– Items purchased on sale (including merchandise discounted by 50% or more)
– Items marked as FINAL SALE
Restrictions may apply to promotional offers, giveaways, and discounts.
Jewelry Care
It is recommended that you:
– Remove your jewelry before bathing, swimming, doing household chores, using abrasive cleaners, sleeping, sports and other physical activities.
– Avoid direct contact with beauty products such as perfume, hairspray or deodorant and make sure to wait for these items to dry thoroughly before wearing your jewelry.
– Avoid cleaning with an ultrasonic jewelry cleaner or abrasive fabrics.
– Avoid exposing your jewelry to intense/direct sunlight for prolonged periods.
Why?
The above elements can eventually take a toll on your jewelry, it may cause metals to dull or tarnish, and gemstones to discolor or become damaged. Some stones are sensitive to the sun and colors may become muted if exposed for a great length of time.
P.S We know you love your jewelry so much that you hate to take it off, but trust us, your jewelry will thank-you for it.
– Gently wash with a soft brush using mild soap & warm water,
– rinse beneath lukewarm water,
– pat gently with a clean, dry and soft cloth,
– allow to dry completely before storage,
– store in small, clear, resealable bag (if possible).
Remember, the more you wear your sterling silver pieces, the less you’ll have to polish them. Silver LOVES to be worn!
The product(s) you receive might vary slightly from the product picture due your monitor settings and/or to the nature of your product(s) being handmade to order .
Please note: Because handcrafted items require specific care, Terlis Designs creations are not recommended for children under the age of 13.
Frequently Asked Question
We offer secure easy checkout via PayPal and Stripe (all major credit cards).
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and contact your bank.
Some banks require you to enter the security codes that they send you at the time of purchase, please ensure that these codes are entered correctly to avoid declined purchases.
There may be cased where your bank might put an order on hold and contact you to make sure that the purchase is not fraudulent. If you confirm that the purchase is not fraudulent your bank may ask you to proceed to the payment steps again.
You will always get an email confirmation when an order is successfully placed on our site. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction generally clear up within three to five business days, depending on your bank. Please check your billing address before submitting the order again.
Your order will arrive individually wrapped and sealed, in a fabric Terlis Designs pouch, along with care and handling instructions .
If your order is from one of our production partners it will arrive neatly packaged.
Unfortunately, we do not ship to PO Boxes or APO/FPO addresses.
All custom personalized pieces are made-to-order and are final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-4 weeks depending on the pieces. Products are created at our discretion, and we will not produce any pieces containing profane language. If you have questions about your custom piece(s), please email [email protected]
Unfortunately, we cannot retroactively apply promotion codes to any orders.
In general, promotion codes cannot be used on gift cards and promotional-priced products. Custom / Personalized items and Sales are often excluded from promotions. Please feel free to email [email protected] for additional information.
Our Terlis Designs pieces are hand-crafted using a variety of high quality materials.
Yes we do. Please see the Returns and Exchanges Section Above.
Please print out the order confirmation email or the order information in your Terlis Designs account. Without this information, we will be unable to process your return.
Please contact us via [email protected] for wholesale enquires.
Items created by our production partners, will be packaged and shipped from their location.
For more information please feel free to contact us at [email protected]
