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Shipping and Delivery
Terlis Designs is pleased to offer low flat rate shipping to be fair to all customers.
See our Shipping Policy terms and conditions below:
Please note, If the product(s) is not returned in its original condition, you are responsible for any loss in value.
If your package is being returned to sender due to:
⦁ Unclaimed recorded delivery,
⦁ Incomplete/Insufficient Address,
⦁ Undeliverable as Addressed,
⦁ Address illegible / inaccessible,
⦁ Addressee unknown at marked address.
⦁ Prohibited Import / Denied Entry by Customs,
⦁ Denied Due to Customs Charges,
⦁ Delivery refused by addressee, etc…
Undamaged and in resalable condition returned products may be eligible for refund.
Refunds for the purchase price of the products minus the shipping cost may be issued.
Buyer is responsible for all return shipping fees.
We cannot change the delivery address after an order has been shipped.
We cannot be held responsible for delays and transit times if your parcel is being returned.
Please note : Carriers return packages at their convenience and speed, this may result to a longer return transit time.
We kindly ask that you verify that your shipping address is correct prior to checkout.
An incorrect or incomplete shipping address on your order, may cause:
⦁ transit delays
⦁ additional fees
⦁ loss of package
⦁ other delivery issues
Please note that:
– we cannot change the delivery address after an order has been shipped, but we will gladly work with you to help resolve the issue,
– we cannot be held responsible for any transit delays, additional fees, loss of package and other delivery issues that may arise due to an incorrect or incomplete shipping address,
– we cannot issue a refund or replacement of any kind due an error in the shipping information that you provided on your order; if such an error causes an order to be rejected, lost, damaged or destroyed.
Refunds and additional fees:
– Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
– If we are charged a fee to receive your returned package, the amount charged will be deducted from your total refund.
– If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order.
By ordering with Terlis Designs, you agree and acknowledge these terms and conditions.
To request an exchange or return please email us at email@example.com within 7 days of delivery.
The agreed product(s) must be shipped back to Terlis Designs within 14 days of delivery.
You are welcomed to choose your shipping method or carrier.
After shipment please send an email to firstname.lastname@example.org detailing the product(s) enclosed, date shipped, shipping method, tracking number (if possible) and your expectations.
Please note that:
– You are responsible for all return shipping costs.
– We encourage you to add tracking and insurance to your package.
– We are not responsible for lost or damaged returns or exchanges.
– We cannot accept C.O.D deliveries.