We believe in our products and hope you are as delighted with them as we are.
See frequently asked questions below.
If your jewelry or accessory is not what you expected (quality or comfort) we gladly accept exchanges or returns.
See terms and conditions below in our frequently asked questions.
We offer secure easy checkout via PayPal.
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and contact your bank.
You will always get an email confirmation when an order is successfully placed on our site. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction generally clear up within three to five business days, depending on your bank. Please check your billing address before submitting the order again.
Your order will arrive individually wrapped and sealed, in a signature Terlis Designs pouch, along with care and handling instructions to ensure they safely get to you.
Unfortunately, we do not ship to PO Boxes or APO/FPO addresses.
All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-4 weeks depending on the pieces. Products are created at our discretion, and we will not produce any pieces containing profane language. If you have questions about your custom piece, please email
Unfortunately, we cannot retroactively apply promotion codes to any orders.
In general, promotion codes cannot be used on gift cards and promotional-priced products. Custom / Personalized items and Sales are often excluded from promotions. Please feel free to emailfor additional information.
Yes we do. Please see our Return and exchange page.
Please print out the order confirmation email or the order information in your Terlis Designs account. Without this information, we will be unable to process your return.
Please contact us viafor wholesale enquires.