FIND YOUR QUESTION
Question & Answer
Frequently Asked Question
We believe in our products and hope that you are as delighted with them as we are.
If your jewelry or accessory is not what you expected (quality or comfort) we gladly accept exchanges or returns.
See terms and conditions below in our frequently asked questions.
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and contact your bank.
You will always get an email confirmation when an order is successfully placed on our site. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction generally clear up within three to five business days, depending on your bank. Please check your billing address before submitting the order again.
Your order will arrive individually wrapped and sealed, in a signature Terlis Designs pouch, along with care and handling instructions to ensure they safely get to you.
If your order is from one of our production partners it will arrive neatly packaged.
All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-4 weeks depending on the pieces. Products are created at our discretion, and we will not produce any pieces containing profane language. If you have questions about your custom piece, please email
In general, promotion codes cannot be used on gift cards and promotional-priced products. Custom / Personalized items and Sales are often excluded from promotions. Please feel free to emailfor additional information.
Our Terlis Designs pieces are hand-crafted using a variety of high quality materials.
Please print out the order confirmation email or the order information in your Terlis Designs account. Without this information, we will be unable to process your return.
Meet Your Designer
Hello, I am Theresa the owner and designer at Terlis Designs. I find great joy in the colors of everyday life, a joy that I capture and share with you through my art. May your life be filled with beauty and love!!