Frequently Asked Questions – FAQ

We believe in our products and hope you are as delighted with them as we are.
See frequently asked questions below.

If your jewelry or accessory is not what you expected (quality or comfort) we gladly accept exchanges or returns.

See terms and conditions below in our frequently asked questions.

We offer secure easy checkout via PayPal and Stripe (all major credit cards).

Yes!  Join our VIP CLUB and Follow us on Instagram 
Our best deals are sent to our VIPs.

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and contact your bank.

You will always get an email confirmation when an order is successfully placed on our site. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction generally clear up within three to five business days, depending on your bank. Please check your billing address before submitting the order again.

Your order will arrive individually wrapped and sealed, in a signature Terlis Designs pouch, along with care and handling instructions to ensure they safely get to you.

Items are shipped within 1 to 3 business days (excluding weekends & holidays);
Orders are shipped on business days only (Monday to Friday, excluding holidays).
Additional shipping information can be found on our Shipping Page.
All orders are shipped globally; to consumers Standard Certified mail via local Post Office.
We also offer shipping upgrades via DHL, Fedex and/ UPS upon request, before checkout.
Additional shipping information can be found on our Shipping Page.
After your order is fulfilled, the estimated delivery times for most locations is 5 60 business days depending on the shipping method that you choose.
Additional shipping information can be found on our Shipping Page.

Unfortunately, we do not ship to PO Boxes or APO/FPO addresses.

If your item is less than perfect upon arrival, we want to know!
Please contact us immediately and send a photo to and we will get back to you with a solution
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.

All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-4 weeks depending on the pieces. Products are created at our discretion, and we will not produce any pieces containing profane language. If you have questions about your custom piece, please email

Unfortunately, we cannot retroactively apply promotion codes to any orders.

In general, promotion codes cannot be used on gift cards and promotional-priced products. Custom / Personalized items and Sales are often excluded from promotions. Please feel free to email for additional information.

Our Terlis Designs pieces are hand-crafted using a variety of high quality materials.

Our Wire wrapped pieces are created with sterling silver wires, semi-precious stones or hand-painted resin cabochons created by Terlis designs.
Our Resin art pieces are hand-painted by the Artist using the flow painting technique.
Exact materials associated with each piece are listed on their product detail page.

Yes we do. Please see our Return and exchange page.

Please print out the order confirmation email or the order information in your Terlis Designs account. Without this information, we will be unable to process your return.

Each piece of Terlis Designs jewelry / accessory is handcrafted, and designed to withstand everyday wear and tear. 
For general care, please see our Jewelry Care Page to make your pieces look like new.

Please contact us via for wholesale enquires.

Terlis Designs Jewelry and accessories, handmade with love.